Technical question
Use email, phone or WhatsApp when one model, drawing detail or interface needs clarification.
CONTACT
Contact a Robot System Project Team
Ask a technical question, check a model or send a structured project inquiry to our Wuxi-based global B2B team.
PROJECT INQUIRY
The fastest route is a structured RFQ
A useful project inquiry includes the workpiece, current process, target output and the main problem to solve.
Start with the information already available. A drawing, clear photos, a nameplate image or a short description of the process is enough to begin a technical conversation. For a robot system, include the part, material, mass, process, target cycle, layout limits, utilities, safety expectation and destination where those details are known. For a replacement component, identify the brand, model, controller, interface, quantity and whether the item is new, replacement or OEM/compatible.
TubeFrame Automation is based in Wuxi, Jiangsu, China and supports global B2B project inquiries. Initial project inquiries normally receive a response within 12 business hours. A first response may ask for the missing inputs needed to make the next decision useful; it is not a promise of final compatibility, price, lead time, certification or project acceptance. Those points are confirmed only in the current technical and commercial scope.
Choose the contact route that fits the decision
Project RFQ
Use the structured form when the inquiry includes a workpiece, documents, several components or a complete cell.
Scope review
Use the project route when responsibility, FAT/SAT evidence, delivery boundary or integration inputs must be compared.
What happens after contact
The inquiry is sorted by its decision type: standard equipment or replacement part, custom component, application configuration, OEM/private-label program, or complete system. The next step is to clarify the evidence that changes the selection and commercial boundary. Depending on the request, this can include current manufacturer documentation, workpiece and process review, interface mapping, drawings, target quantity, destination and a validation plan. This keeps the conversation specific to the purchase decision rather than producing a generic catalogue response.
Send Your Application ↗NEXT PROJECT DECISION
Send the question or project file you already have.
Start with a simple message. We will request only the additional information needed for the next decision.